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Dear Toys For Big Boys Staff,

I have purchased all of my many bikes and parts here at Toys for the last 15 years. Each expierience is awesome. The sales staff know thier stuff and work hard to get you what you want. I have been to other bike shops in other places and no other place has the staff, atmosphere, and hardcore experts like Toys For Big Boys.

I would recommend you all to anyone, thanks for making my fun your business.

Tim Calvert - Customer

From: Dave Love
Sent: Tuesday, August 19, 2008 9:16 PM
To: ross@toysforbigboys.ca
Subject: Thanks

Hello Ross. I'm Dave, the fellow you helped last week putting a new rear tire on the 07 Electric Glide from Calgary. I want to impress upon you my deepest appreciation to you, and the staff/mechanics who got me safely back on the road. I've read the stories, heard the details of Harley riders who got exceptional service far from home. It rings home for sure when you see the dedication and satisfaction folks like your dealership gain from people like myself. I just want you to know, I made my final destination to Newfoundland, but not a minute went by that I didn't think about the confidence I had in the new rubber on the back.

Please let the everyone know that "toys for big boys" will always be spoken with admiration in Southern alberta, and where ever I may roam....

Dolphinhog (dave)

First Name: Paul
Last Name: Noël
Province: NB
Comments: Hi,

We want to express our gratitude for the outstanding service and personal attention that all of you have given us. Every single time we set foot in your store, we feel right at home. We are always impressed with the consistency of the excellent service we receive. We keep telling people stories of the truly excellent customer service we receive each and every time we frequent your store, and will continue to do so.

Frank, Ross, Peter, Brittany & Todd, We want to let you know that we appreciate each and everyone of you!

Paul & Sylvie Noël

Larry,

I thought I would share with you my recent experience of your dealership, “Toys for Big Boys.”  My boyfriend, Jimmy and I left Boston headed for Nova Scotia on our bikes.  On day 2, I noticed that I had lost my directionals on my ’07 Fat Boy.  Jimmy found your dealership listed in the HOG Membership Guide.  So off to Moncton we headed.  We were greeted by Ross and company.  Before you know it he is giving us guidance on where to ride up in Cape Breton.  Meanwhile, they found that there was a recall on my bike and replaced the part.  So the service tech fixed my directionals and replaced the part that was recalled.  I’d like you to know that if your dealership was closer, I would do all my business at Toys for Big Boys.  You have a fantastic staff from service to sales.  I will admit that our opinion was a little biased as we wanted Ross to come on our trip with us!  We suggested that he was coming down with a cold and had to leave but he was a dedicated employee and wouldn’t leave! 

Prior to leaving the states, I had written HD Corporate about an unfortunate situation that I experienced with the dealership where I purchased my bike.  While I was on the phone discussing the situation with Heidi at HD Corporate, I’d like you to know that I informed her of my experience of your dealership and specifically the quality of service and the friendliness of Ross.  In this day and age, it is the little things that keeps a customer coming back.  I hope you realize that the most valuable asset your dealership has is your staff!

We’ll be sure to stop by the dealership again on our next trip to Canada hopefully just to say hello and pick up a t-shirt!

All the best,

Eileen Carey

Eileen Carey

Danvers, MA USA